This morning after a meeting I visited the Apple Store in Orlando (Millenia) to check out the MacBook Air…..perhaps to make a nice impulse buy. I had not yet seen the machine up close, but I knew that it might be the deciding factor. The other major issue is whether my EVDO modem would work. I went to the store carrying my Sierra Wireless 595U to specifically check the fit.
Arriving in the store, all the Air’s have a small USB security dongle. (Shown below) I pulled out my modem and the woman working at the front asked, “What’s that?” I respond, “It’s my EVDO modem, I need to see if it fits” Her response, “Sorry, you can’t do that.” Somewhat shocked I said, “Well, whether this fits or not determines if I buy one of these, can we temporarily remove this?” The response, “Sorry I can’t do that.” Somewhat amazed, I said, “Well then you just lost a sale.” No response back.
No Air for me, and I was somewhat disappointed with the poor customer service and attitude of the Apple Store staffer…….it was a 180 to the typical experience.